Food and necessities 

One of the trickiest things about moving to a new country is how to get food and other necessities. Shopping demands local knowledge: where is the best place to buy this? Which store offers the best bargain? And, in case of an emergency, how to get support for food and necessities? 

Shopping for food and necessities

Supermarkets and corner stores

Online shopping

Second-hand items and free used items exchange 

High streets, department stores, retail parks and outlets

Pharmacies

If you need support 

Food banks

Fuel Bank and baby banks

Getting food for free or at a low price


Shopping for food and necessities

Supermarkets and corner shops
Good for: Food (especially fresh products), toiletries, household products, over-the-counter medicines 

In the UK, people can easily buy daily necessities like food, toiletries, over-the-counter medicines in local supermarkets and corner stores. Supermarkets usually offer more choices in products and cheaper prices, whereas corner shops typically open for longer hours. You can use the supermarkets map and corner shops map to find out what available stores are near you.

Online shopping
Good for: Almost everything 

Sometimes it is difficult to shop in person, or a particular product may not be available locally. You can then shop online. After choosing and paying for the items, your purchase would be delivered to you on the day specified by the selling / delivery company. 

Second-Hand Items and free item exchange
Good for: Expensive but essential items, like winter coats, furniture, or electronics 

Charity shops and second hand shops are also good places to shop for necessities like clothes and furniture. In the UK, many people like to donate used items that are still in good condition to charity organisations. The charity organisations will then sell those items to raise money for their works. You can find your local charity shops through the charity shop map, or shop through online charity shops like Oxfam, British Heart Foundation, Thriftify (for clothes) or Waste Not Want Not (for furniture and household appliances).

Sometimes people will instead sell their used items to second-hand shops for re-selling, or sell the items themselves at vintage sales and online marketplaces such as eBay, Facebook Marketplace or GumTree). These are good ways to buy serviceable items at a much reduced price.

Local free used item exchanges
Good for: Depending on the items on offer 

For those who do not like to waste, there are also local community groups offering unneeded items for free to members, or people living in the neighbourhood. You can ask local friends, or find out about these networks on social media platforms like Facebook. People will post about what they offer and what they need on these social media community pages and forums. And the future owner can pick up the items after contacting the current owner and arranging for a pick-up meeting. 

Some of these used item networks / websites are: 

You can also read about how to sign up for these used item exchanges and what to watch out for on Money Saving Expert

High streets, department stores, retail parks and outlets
Good for: More expensive items, like fashion, furnitures, or electronics 

Very often you can find easily-accessible streets passing through UK city or town centres which are filled with shops, restaurants, and entertainments. These are called high streets, and they are key locations for people to shop or just to have a good time. At city centres you can also find department stores, which sell a wide range of products, from clothes, furniture, electronics, household products to food. 

If you want to have a shopping trip out of town, you can also visit retail parks or shopping malls located on the outskirts of UK large cities or towns. They are one-stop shopping complexes with supermarkets, different stores ranging from DIY materials, furniture, electrical stores, and restaurants. They also often offer free parking. 

The pros for shopping on high streets, department stores and retail parks are that, as opposed to shopping online, you can look at the product in person before buying it. But items sold there are often more expensive than those sold online. If you want to look for a cheaper alternative, you can also have a look through the outlet shops, where brands sell slightly damaged or out of season goods at a much lower price. 

If you are wondering whether these shops are and how to get there, why not ask a local? Locals often are most knowledgeable about good shops and shopping centres in their cities and towns. Click here to be connected to a local through a church now. 

Pharmacies
Good for: health treatment suggestions, GP prescriptions, medicine, health products and toiletries

Pharmacies in the UK are so much more than a place to buy medicine and health products! For big pharmacy chains like Boots or Lloyds Pharmacy, they often serve as the first stop for local primary health care in the UK. You can drop in and ask for over-the-counter treatments if you have any minor illnesses, like a headache or a stomach ache. You can also go there with a GP prescription to buy your medicine. 

In addition, in the bigger stores they also sell health products (like vitamin supplements and flu medicine), skin care products, toiletries, beauty products, baby milk and formulas, or winter products like hot water bottles and electric blankets. 

  • 1. People also sometimes use free services like supermarket price-comparison websites and apps to compare product prices in different supermarkets and outlets before shopping to get the best bargains. Some examples of these website services (in English) are:

    Some of them also offer price-comparison apps which you can download and use on your mobile phones.

    2. Some supermarkets and corner shops offer other services like cash withdrawal through ATM / cash machines and pharmacies. You can visit them for these services on weekends when other businesses may be closed.

    3. If you miss the food from home, there are usually small supermarkets or grocery shops selling Asian, Halal, Hispanic, Indian or other ethnic food and ingredients in big UK cities. You can ask friends from your diaspora to see if there is any near you.

  • 1. For those using an ASPEN card, please note that ASPEN card does not support online transactions.

    2. Some online shopping services might include a free delivery option if your order meets the condition for free delivery, or if the payment exceeds a certain total sum. You can group different orders into one order to take advantage of free delivery offers.

    3. You can’t always tell the size or quality of products online, so make sure to read the ‘product details’ to get a good understanding.

    4. In the UK, parcel delivery scam mobile messages are very common. Please check before responding or sending your personal details if you receive mobile messages concerning undelivered parcels or additional delivery fees.

  • 1. Always pay attention to your personal safety. If the owner invites you to pick up the item at their place / a remote area, let someone know where you are going before a scheduled pick-up.

    2. Do not give your personal information including address or banking details to individuals online.

If you need support

Sometimes, one may face a sudden financial crisis, like unemployment, unexpected bills, or problems with benefits. This can make it difficult for one to pay for food or other essentials. 

If you need financial support and are eligible for public assistance, you can consider claiming Universal Credit. However, if you only need immediate assistance for a short period of time, or if you have “No Recourse to Public Funds” (NRPF) conditions imposed on your immigration conditions, you can consider seeking support through local charities. 

Food banks

In the UK, there are food banks (a local emergency support service run by charities, churches or other community groups) to help people with their food needs for a short period of time. If you are eligible for a food bank service, you can get a food voucher for a local food bank, with which you can exchange a parcel of three days' worth of non-perishable food from the food bank. Depending on the service scope of the local food bank and your need, sometimes they may offer additional support like toiletries or fuel vouchers in the parcel. 

How to access a food bank?

For most of the food banks in the UK, you usually need to be referred in order to access their services. If you need a food bank referral, you can:

  • ask your local Citizens Advice (England / Wales / Scotland / Northern Ireland) to refer you. A Citizens Advice adviser will have an appointment with you to discuss your situation. After checking your eligibility, they will give you a voucher for your nearest food bank. 

  • ask your GP, Housing Association, or social worker to help you with a referral; or

  • ask your local council about how to get a food bank referral.

Fuel Bank and baby banks

There are also other emergency supports across the UK, like Fuel Bank and baby banks. 

Fuel Bank support is for those using energy with prepayment metres. If you have difficulties paying your metres, you can check with your local food bank. Some local food banks working in partnership with the Fuel Bank Foundation will be able to give you fuel vouchers directly. Or you can contact your energy supplier, your GP or a social worker about the Fuel Bank programme. Your GP or social worker can help refer you, whereas your energy supplier may be able to give you the vouchers themselves, or refer you to a partner organisation that can help you. 

Baby banks are organisations providing support to parents and carers with infants and young children. They provide baby essentials such as nappies, formula, food, clothes, toys, pushchairs, etc. As many of these baby banks operate locally, you can check with your local authority or Citizens Advice to see if you can be referred to their services. 

Getting food for free or at a low price

In the UK, many people are trying to reduce food waste through creative means, by sharing spare food or finding ways for businesses to sell their spare food cheaply. Here are some of the sample of these efforts: 

OLIO is a free food app, where after signing up you can search for give away or spare food and household items in your area via the app for free. You can arrange for picking up the food directly from OLIO volunteers in your neighbourhood. (And you can even lend or borrow everyday household items through OLIO.

Too Good to Go is a cheap food app. You can browse the map on the app for spare food from restaurants, cafes, or bakeries in your neighbourhood. You can then buy them at one-third of the original price, or lower. You can then pick up a surprise selection of food in a "Magic Bag" at the shop. (Note: Since customers have no control over the contents of the Magic Bag, this app may not work for you if you have any allergies or dietary requirements.)

  • 1. Some food vouchers are only valid on specific days. Check with the one referring you to see if there is any requirement in using the voucher. You can also ask them if you are not sure about how to get to the food bank.

    2. There are other benefits you may be eligible for, apart from food bank services or Universal Credits. When you are asking for a food bank referral from your local Citizens Advice or council, you can also ask for help with other essential costs, or ask them to suggest other schemes that may work for you.

    • Citizens Advice advisers can help you to check whether there are other benefits and local support you might be eligible for, or advise you about budgeting or debts.

    • Local councils or social housing providers can help you to find other support through different household support funds or assistance schemes.

We hope this website is helpful to you as you settle in the UK. But there is no substitute for having a local friend to make you feel welcome.