Housing

If you’re looking for a house or a flat in the UK, depending on whether you prefer social or private housing, the best people to help you will be either your local council or an estate agent. 

Choosing a place to live

How to pick the best area

How to budget

Social housing

Who is eligible?

How to access social housing?

Getting financial help for accommodation 

Universal Credit

Housing Benefit

Private accommodation 

The case for renting

The case for buying

Choosing a place to live

How to pick the best area for you? Look into these details if you are concerned about: 

  1. The rent

    1. HomeLet: Latest rental index across the UK

    2. London.gov.uk: London Rents Map

  2. Affordable living index: 

    1. Numbeo: Cost of Living in United Kingdom

    2. LivingCost.org: Cost of Living in the United Kingdom 

  3. Safety and crime rate: 

    1. Police.UK: What’s Happening in Your Area (England, Northern Ireland, and Wales)

    2. Neighbourhood Watch Network: Crime Map (All of the UK)

  4. Weather: 

    1. The Met Office (The Meteorological Office): UK Climate Averages Map

    2. The Met Office: UK Actual and Anomaly Maps

    3. Check for flooding risks: England / Wales / Scotland / Northern Ireland

When you are budgeting for housing, be aware that you will be expected to pay bills for water, electricity, gas, television (TV Licence), internet, and council tax, as well as your rent or mortgage payments:

  • Monthly expenses: Council tax, water, gas, electricity, internet

  • Yearly expenses: household contents insurance, television 

  • Yearly expense (for homeowners and landlords): buildings insurance 

  • Irregular expenses (for homeowners and landlords): repair costs

Getting financial help for accommodation

If you have made a successful asylum claim, you have the right to claim Universal Credit or Housing Benefit to help you pay rent. As Universal Credit is replacing Housing Benefit, if you are looking for financial support for your housing needs, you should check whether you are eligible for Universal Credit first. 

UNIVERSAL CREDIT

If you are eligible for Universal Credit, you can get help for your housing through a Housing Payment. A Universal Credit Housing Payment can help you to pay your rent and some service charges if you rent social housing. And it can help you to pay your rent if you rent private housing. 

The Housing Payment comes to you with your Universal Credit payment, and then you are responsible for making the payment for your rent. There is not a set Housing Payment amount through Universal credit; the amount you can receive depends on where you live, your household size, your income and other circumstances. To make a Universal Credit claim, start here


HOUSING BENEFIT

If you are eligible for Universal Credit, you will not be eligible for Housing Benefit. You can only make a new claim for Housing Benefit if you have reached State Pension age; or if you are living in supported, sheltered or temporary housing, like a bed-and-breakfast provided by your local council, or in sheltered or supported housing. If you are eligible, you can apply through your local council (England and Wales / Scotland). 

Scotland

In Scotland, if you are renting private housing and you are on a low income, you may be eligible for Housing Benefit through Local Housing Allowance (LHA). The rate of LHA you will receive varies according to the area you live in, and the number of rooms you need. To apply for LHA, contact your local council here

Northern Ireland

In Northern Ireland, the conditions for eligibility for Housing Benefit is different: you will only be eligible if you are of the pension age. But you can also claim Housing Benefit if you are a social or private housing tenant. Check Housing Benefit in Northern Ireland to see the full list of criteria on whether you are eligible for Housing Benefit. You can apply for Housing Benefit in Northern Ireland here.

Social housing

Social housing is accommodation in which the rent is linked to local income rates, to keep housing affordable and stable. It is provided by housing associations (non-profit organisations that own, let and manage the rentals) or local councils. 

WHO IS ELIGIBLE?

Refugees have the same housing entitlements as UK nationals, so they can look for social or privately rented accommodation. Some refugees may also be offered forms of housing support if they are part of any specific refugee / evacuee schemes. 

Migrants with immigration status including a NRPF (no recourse to public funds) condition are not eligible for social housing in the UK.

HOW TO ACCESS SOCIAL HOUSING

To access a social housing tenancy, you must apply to join the Council’s housing register. Most councils have online application forms, you can also contact your council directly for an application form in England, Wales and Scotland.

In Northern Ireland, you can contact Northern Ireland Housing Executive (NIEH) to apply for social housing.

Private accommodation

If you are looking for private accommodation in the UK, the best people to help you will be an estate agent. Once you have decided on where you would like to live, you can contact a local estate agent. You can also find the property you like first, then contact the landlord or the estate agent listed as the contact person for renting or buying that property. 

SEARCHING FOR PRIVATE PROPERTIES

The quickest way to find a property is through online property search websites. You can easily search for the exact area you want and arrange viewings online. Some examples of these websites are: 

You can find more property search websites online. You can also visit a local estate agent to find properties, check local notice boards and newspapers, or ask people you know to find out if someone is letting their property. 

When you are looking for a home, don’t pay any money without seeing the property first. You can ask to have a viewing, where the landlord or letting agent will invite you to come inside the property and to look around. If a current tenant of a property is showing you the property on behalf of the landlord, they should give you the landlord's details.

THE CASE FOR RENTING

There are many advantages to renting. You can test whether an area is right for you without a large financial commitment, your landlord will be responsible for fixing the property if things go wrong, and you can often move into an available property on short notice. Renting is a quicker process and requires much less paperwork than purchasing a property.

Renting from a landlord or a letting agent?

The landlord is the property owner, and a letting agent manages a property on behalf of the landlord. Sometimes landlords manage a property themselves, in other cases the letting agent is the main point of contact. 

If you rent directly from a landlord:

  • you can negotiate about how much to pay (like deposit and advance rent) before moving in

  • you might not have to give so many references

  • your landlord might not insist on doing a credit check

 If you rent from a letting agent who manages the property, you can:

  • tell the letting agent if repairs need doing: they will speak to the landlord and arrange the repairs for you

  • 1. A responsible estate agent can help make sure that all the paperwork (like the rental agreement) is done properly. If you rent directly from a landlord, make sure that you receive all the essential paperwork, like receipts for rents and deposits, and a rental agreement with all the necessary details to safeguard your rights as a tenant.

    2. If you are offered to rent a room from a tenant (someone who rents the property you are interested in and does not own that property themselves), this is called “subletting”. Tenants need permission from their landlords to sublet part of their home. Make sure there is proof of the landlord’s explicit permission for subletting before entering a subletting agreement.


What you will need to rent in the UK?

In the UK, letting agents or landlords will usually ask you to provide some of the following when considering your tenancy application: 

  • Character reference (e.g. from previous landlords) and/or employment references

  • Guarantor reference

    • A guarantor is usually an employed family member of the tenant who lives in the UK, owns a property and/or can prove they have sufficient earnings. The guarantor will have to pay the rent or any damage if the tenant fails to pay it. 

  • Bank statements or employment proof

  • Proof of identity

  • Proof of your right to rent in the UK (England only)

    • Prove your right to rent in England: online check

    • Prove your right to rent in England: document check (only if you cannot use online check)

    • If you are seeking asylum, you will not have the right to rent in England and landlords cannot accept you as a tenant. 

    • Ukrainian arrivals have the right to rent, as long as they have permission from the Home Office to stay in the UK. Ukrainians on the Family or Homes for Ukraine scheme should submit their biometrics and apply to extend their stay within 6 months of arriving in the UK.  

  • Advance payment (1 or 2 months’ rent payment in advance)

  • Tenancy deposit (usually 4 or 5 weeks’ rent)

    • There may be limits as to how much money the landlord can ask for concerning an advance payment and a tenancy deposit. Visit your local Citizens Advice (England and Wales | Scotland) or  Housing Rights for Ireland to make sure that you are not paying too much.

    • If you look after the property, you should get your deposit back when you move out. If there is damage to the property the repair costs may be taken from your deposit.

These references / documents are to make sure that you will be able to pay the monthly rent and you will take good care of the rented property. 

How much money can a landlord or letting agent charge?

The only payments that landlords or letting agents can charge tenants for are:  

  • Rent: but there is no control over how much rent a landlord can charge;  

  • Deposits: 

    • A refundable deposit of no more than five weeks rent in England;

      • In Scotland: a refundable deposit of no more than 2 months’ rent;

      • In Northern Ireland: in general, a refundable deposit of 1 month’s rent. (But there is no legal limit on the amount of money a private landlord can ask for as a deposit. 

      • This deposit will be kept in a Tenancy Deposit Scheme, a third party organisation which will keep the deposit safe for you. You will get back your deposit through the Scheme after the property is assessed to be in good condition when you move out.

    • A refundable holding deposit (to reserve the property) of no more than one weeks rent;  

  • Exceptional payments: 

    • Up to £50 if the tenant and landlord agreed to a change in the terms of the tenancy, like adding a new tenant or allowing a pet;

    • A charge for late rent payment or lost keys, if this is included in the tenancy agreement;

    • Payment if the tenant ends the tenancy early before the tenancy period you have agreed; 

    • Payments for gas, electricity, TV licence, phone, Wi-Fi and Council Tax (if these are paid for by the landlord);  

  • Other than the payments listed above, the landlord or letting agent cannot charge you other fees (like agent fees, administration fees, or other charges). 

  • If you suspect that a payment is unlawful, ask your landlord or letting agent to provide a receipt with explanation on what work your payment is covering. With this evidence you can get advice from your local Citizens Advice / Housing Rights on whether the payment is unlawful, and on how to recover your money.

Those who recently moved to the UK won’t always have the necessary character and employment references, family members who can serve as guarantors, or a credit record. In this case, you can offer to pay rent in advance instead. The usual practice for private landlords is to ask for one month’s rent in advance, but it is not unheard of for migrants to pay 6-months’ (or more in England) in advance to secure a tenancy. 

  • In England, there is no legal limit to how much in advance rent a landlord can ask for.

  • In Scotland, the maximum amount of rent which a landlord can ask for in advance is 6 months’ rent.

  • If you are asked to pay rent in advance, make sure you also ask for a receipt from the landlord or the letting agent. 

  • If you need help with the advance rent payment and you are receiving Universal Credit for 6 months or more, you can ask for a budgeting advance to help you with advance rent payment. 


If a landlord or letting agent wants to charge you for anything else, or if you are having difficulties paying rent, you should contact your local council, your local Citizens Advice (England and Wales | Scotland) or Housing Rights (Northern Ireland).

  • 1. When you are ready to move into the property, your landlord or the letting agent will give you a copy of the tenancy agreement. You should:

    a. make sure you can find the items listed on What you should include in a tenancy agreement in your tenancy agreement;

    b. this agreement will list out your rights, obligations, the rents (the amount, the payment date, and payment methods), the bills and the upkeep you are responsible for, so remember to go through the agreement carefully. You can also ask a trusted friend to read this with you if you need support to fully understand the document. Do not sign anything without reading and understanding this agreement.

    2. Verbal rental agreements are difficult to prove in cases of rental dispute. If the landlord / subletting tenant does not offer you an official contract, keep emails or copies of written documents and records detailing the rental agreement, who is responsible for paying various bills, the length of the rental agreement, and any additional charges that may occur if you or the landlord have to terminate the agreement early.

    3. In Scotland, your landlord or letting agent is legally required to give you all the terms of your tenancy in writing, and a Tenant Information Pack by the time you move into the property.

    4. In case of a rental dispute, you can approach your local Citizens Advice (England and Wales | Scotland) or Housing Rights for Ireland for help. Citizens Advice / Housing Rights gives suggestions on how to:

    a. ask the landlord for repair works;

    b. get help paying the rents or dealing with rent increase;

    c. end your rental agreement or being asked to leave your home;

    d. get your deposit back.

THE CASE FOR BUYING

The main advantages to buying your own property are (a) a sense of stability and (b) property can double as an investment. In order to buy a property in the UK, you will need to show paperwork at the point of offer:

  1. to prove you have the financial means to proceed; 

  2. to prove the source of your funds, especially if you do not have saving records in the UK before your move. It means bank statements, or documents confirming the source of the funds, like the sales of a house or shares; or

  3. to get a mortgage.

Securing a mortgage

If you need a mortgage, you will have to plan ahead. First, you will need to build up a credit record in the UK, by 

  • setting up and using a UK bank account; or 

  • setting up and using a UK credit card, and making regular payments through it. 


It can take months or even years to build up a credit record that will be accepted by banks, building societies, or financial advisers. If you borrow money, and don’t pay it back on time, this will negatively impact your credit score.

With a good credit score, you can talk to banks, building societies or financial advisers to secure a mortgage. Expect the process for securing a mortgage to take several months. You can consider getting a mortgage Agreement in Principle (AiP) from your lender before starting the property search, as an estate agent or vendor may ask you for the AiP before letting you view the property. 

The hidden costs

In the UK, there is quite a list of hidden costs that one should budget for when planning to buy a house / a flat, like: 

1. Stamp duty

2. Deposit

3. Valuation fee

4. Surveyor's fee

5. Legal fees 

6. Estate agent's fees

7. Mortgage valuation, arrangement, and broker fees

8. Mortgage Advisor fee

9. Removal costs

And, apart from the bills and expenses listed above, there might also be: 

1. Ground rent 

2. Service charges

3. Maintenance and building works

4. Other running costs

Go to MoneyHelper to calculate how much your overall buying and moving costs might be. 

If you need more housing advices, you can have a look at the services offered by the following government departments and/or civic organisations:

England & Wales

Scotland

Northern Ireland

If you are at Risk of Homelessness

If you have been granted refugee status in the last 28 days and will need to move out of accommodation very soon, or if you are at risk of homelessness, contact your local council as soon as possible and ask for housing support options. You can also talk to the homeless charity Shelter (England / Wales / Scotland) for options.

If you need a place to stay tonight, find emergency accommodation by contacting: 

You can also use apps like RefAid (Android / iOS) to find out about shelters and other facilities like toilets and showers in your area. 

Homes for Ukraine Scheme

Following the UK Government's Homes for Ukraine announcement, Welcome Churches is working with churches across the UK to find suitable accommodation and identify families who are seeking a home. If you are connected with Ukrainian individuals or families who are looking to come to the UK under this scheme, please complete the referral form so that we can help churches and individuals make a suitable connection.

Emergency Accommodation Form

This form is for individuals interested in hosting Ukrainian refugees in the circumstances of re-housing, where initial accommodation arrangements through either the Family Scheme or Homes for Ukraine Scheme have broken down or proved unsuitable.

 We hope this website is helpful to you as you settle in the UK. But there is no substitute for having a local friend to make you feel welcome.